Approve or Reject the Grievance Application

1. Click Manage Grievance from the left menu. 
   Note: The application displays a Manage Grievance page. 
   
    
2. Click the View icon. 
   Note: The application displays the View Details page. 
   
    
3. View the Candidate details such as:
   • Candidate ID
   • Candidate Name
   • State
   • Contact Number
   • Email ID
4. View the Grievance application of the candidate.
5. View the Application Process. 
   Note: In the application process section, you can see whether the application has been submitted, drafted, or pending along with relevant dates.
6. Click Download Application. 
   Note: The application displays the Print page. 
   
    
7. Click Print to print a hard copy of the application.
8. Click Grievance Response. 
   Note: The application displays a Grievance Response (Viewable by Candidate) popup. 
   
    
9. Click Add New. 
   
    
10. Enter the Description.
11. Click Upload to upload the Supporting Documents.
12. Click Save. 
    Note: Once the Grievance response is saved. Candidates can view the comments.
13. Click NAE Response. 
    Note: View the feedback shared by the NAE during the exam.
14. Click Add/View Notes. 
    Note: The application displays a Notes (Internal Only) popup. 
    
     
15. Click Add New. 
    
     
16. Enter the Description.
17. Click Upload to upload the Supporting Documents.
18. Click Save. 
    Note: Once a note is saved, internal users can view the notes.
19. Click Approve to approve the application.
20. Click Reject to reject the application.

Note:

• You need to verify the applied grievance application of the candidates before approving the application.
• Once you approve the grievance application, based on the grievance request by the candidate the action occurs.