Help Center
Go back to application
Help Center
Go back to application
Operation Staff
Introduction
Getting Started
General Information
Dashboard
Manage Applications
Manage Accommodations
Manage Grievance
Manage Profile Requests
Manage Training Programs
Manage State Client
Manage Employer
Manage Candidates
Manage CandidatesCandidate Details
Manage Registration
Registration Renewal
Reciprocity Request
Duplicate Registration
Support Tickets
Certified By Test
Manage Reinstatement
Reports
Excused Absence
Uploaded Answer Sheet
Manage Booklet Inventory
Manage Misconduct
Payment Refund
State Client

Candidate Details

  1. Click Manage Candidates.  
    Note: The application displays the manage candidate’s page.  

     
  2. Click Candidate Name hyperlink to view the candidate details page.  

      
  3. Click Check Status to change the status of the candidate.
  4. Click Emulate and application redirects to the candidate dashboard page and operation staff will be able to control the candidate login.
  5. Click Disable Candidate to disable the candidate.
  6. Click Raise Ticket for Candidate.  
    Note: The application displays the rise of a ticket popup.  

      
  7. Select the Exam Type from the list.  
    Note: Based on the selected exam type the system displays the query forms.
  8. Click Rise Ticket to raise the ticket on behalf of the candidate.
  9. Click Add/View Notes.  

      
  10. Click Add New.  

      
  11. Enter the Description.
  12. Click Upload to upload the Supporting Documents.
  13. Click Save.  
    Note: Once a note is saved, internal users can view the notes.

Was this article helpful?

Powered by Product Fruits