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Help Center
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Operation Staff
Introduction
Getting Started
General Information
Dashboard
Manage Applications
Manage Accommodations
Manage Grievance
Manage Profile Requests
Manage Training Programs
Manage State Client
Manage Employer
Manage Candidates
Manage Registration
Registration Renewal
Reciprocity Request
Duplicate Registration
Support Tickets
Customize Support Ticket HeaderViewing Support Ticket details
Certified By Test
Manage Reinstatement
Reports
Excused Absence
Uploaded Answer Sheet
Manage Booklet Inventory
Manage Misconduct
Payment Refund
State Client

Viewing Support Ticket details

  1. Click Support Tickets from the left menu. 
    Note: The application displays the Support Tickets page. 

     
  2. Click the Candidate ID hyperlink or the View icon to view the support ticket details. 

     
  3. View the Candidate details such as,
    • Candidate Name
    • Email
    • Address
    • Contact Number
  4. View the following Registration Details.
    • Ticket ID
    • Category
    • Created Date
    • Status 
    • Subject
    • Description 
    • Responses
  5. View the supporting document by the candidate and Operation Staff, if any.
  6. View Tickets logs.  
    Note: In the Ticket logs section, you can view whether the tickets have been opened, assigned, or closed along with relevant dates.
  7. Click Replay and Close Ticket. 
    Note: You can give a response and close the ticket.
  8. Click Transfer to Supporting Staff. 
    Note: You can transfer the ticket to supporting staff if required.

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