Introduction

The State Client console user guide provides clear guidance on platform options and step-by-step procedures for managing various platform aspects. It ensures consistency and efficiency in handling applications and other management processes. The primary functions of the State Client are listed below:

• Review and Manage Applications (Based on the Eligibility Routes)
• Managing Training Programs
• Managing Users
• Managing Candidates
• Managing Pre-registry (State Specific)
• Managing Registrations
• Managing Renewals
• Process Reciprocity Request (State Specific)
• Process Accommodation Request (State Specific)
• Disciplinary Actions (State Specific)
• Report Problems (State Specific)
• Access Reports for monitoring and management

Scope

The scope of this user guide is to provide State Client Console Users with step-by-step procedures to assist the Operations team in the candidates’ certification process by co-handling candidate and exam management with the Credentia Operations Staff and client relations team.

Purpose

The purpose of this user guide is to provide end users with comprehensive guidance on using the state client console and understanding its functions for managing applications, training programs, users, candidates, pre-registry, registration, renewals, reciprocity, and accommodation requests in a few applicable states.

Acronyms and Definitions

Contact Information, Support

For general information, technical support service, technical questions, and documentation, contact credentia.com support at:
https://credentia.com/contact-credentia/
Or send your general questions to support@credentia.com or your designated client relations manager.