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Explore the Credentia Operation Staff Console User Guide Section
State Client

Explore the Credentia Operation Staff Console User Guide Section

To access the full range of user guide articles, log in to the Operations Staff console and follow the steps below. Once logged in, you can explore these resources through the Self-Help Guides or by selecting the User Guide option available in the Self-Help section.

How to Access the User Guides

  1. Log in to the Operation Staff Console using the following link. https://cna365.examroom.ai/login 

     
  2. Click the Self-Help icon located in the top-right corner of the header. 

     
  3. Scroll down and select the User Guide option to view all available self-help articles for the Credentia Operation Staff console.

Alternatively, use the search bar in the Self-Help section to quickly locate specific user guide articles.

Click the links below to log in to your Credentia Operation Staff account to get access to the articles.

Available Articles

Available Articles

Customize Manage Application Headers Viewing the application Customize Manage Accommodation Header Viewing the Accommodation Application Customize Manage Grievance Header Approve or Reject the Grievance Application Customize Manage Profile Request Header Approve or reject the profile request Add New Training Programs Viewing the training program details Manage State Client Customize Manage Employer Header Add New Employer Account Manage Candidates Candidate Details View and Manage Registration Customize Registration Renewal Header Approve or Reject the Registration Renewal Application Customize Reciprocity Request Header Approve or Reject the Reciprocity Request Application Approve or Reject the Duplicate Registration Application Customize Duplicate Registration Header Customize Support Ticket Header Viewing Support Ticket details View Certified By Test Customize Manage Reinstatement Header Approve or Reject the Duplicate Registration Application View Reports Problem Reports Add Problem Report Customize Excused Absence Header Approve or Reject the Excused Absence Application Customize Uploaded Answer Sheet Header View the Uploaded Answer Sheets Customize Manage Booklet Inventory Header Add New Exam Customize Manage Misconduct Header Viewing Misconduct Application View Payment Refund

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